After you submit your shipping info and redeem your award, we’ll deliver it to you within approx. 2-3 weeks. Orders placed after June 1, 2023, can be tracked here. To make sure your award gets to you on time, note the following:
- Don’t forget to use your full legal name when submitting shipping info. This helps in case you have to pick it up from a customs or delivery office.
- You’ll get an automated email from the shipping company containing a tracking number once your award has shipped. Sign up for tracking notifications to ensure your award reaches you successfully.
- You’re responsible to get back to any contact made by a delivery company that requests more documentation or info from you. This may help your award pass through customs or be delivered to you.
- You’re responsible to pay any customs duties and/or taxes that are required in certain countries/regions. Legally, YouTube can’t cover these costs. These countries include, but are not limited to: Armenia, Azerbaijan, Cambodia, Kyrgyzstan, and Uzbekistan.
- If you don’t get back to a delivery company, your Creator Award may be returned or lost. In these cases, you may have to purchase a replacement if you want to get your Creator Award.
- Once received, you have seven days to report any damage to Society Awards by submitting this form. You will need to send photos of the award and the box, so please keep all packaging materials. This will also allow you to return the award to the vendor for a replacement. Please note that a complimentary replacement will only be granted once the original award is returned and evaluated.
For any shipping-related issues or concerns, get in touch with our production
team here.